Shipping Policy
Shipping Options
We are more than pleased to offer our customers flat rate shipping for all U.S. orders. Most orders are shipped via USPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Saturday, excluding major holidays). You can calculate your shipping rate prior to checkout.
Transit Time
Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.
Thee Hair Vault reserves 48 hours for processing from the time an order is placed before it is transferred to our carrier and leaves for shipment. In the event that orders are place during the weekend, those orders won't be shipped until Tuesday.
Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:
Day 1: Order is placed.
Orders placed before 9:00am EST on business days are likely to be picked up by the carrier the same day. Please always take in to consideration that in high traffic days package may not be processed until next day. If the order is placed after 9:00am EST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.
Next Business Day: Package has its first transit scan and has started en route for it’s destination (“pick up scan” is not part of transit time).
Please note packages will only move during business days (weekends and holidays are excluded towards transit time).
* We provide the above example to help you plan accordingy when ordering supplies for your upcoming client appointments. Please plan your orders to allow extra time for possible unexpected delays.
Ground Shipping
Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.
Once your order has been processed, transit time is anywhere between 2 and 4 business days, depending on your shipping address. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.
Expedited Shipping
2nd Day and Next Day purchases placed by 9:00 am EST will be processed and shipped on the same day, depending on product availability. All expedited shipping orders placed after 9:00 am EST will be processed and shipped the next available business day. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.
Please note that orders are shipped and delivered on business days only (Tuesday - Saturday, excluding major holidays).
INTERNATIONAL SHIPPING
Do you ship internationally?
We do ship internationally, You can calculate your shipping prior to check out. please e-mail thv.customerservice20@gmail.com with any questions. Please allow us 24h for international shipment quote. Your order will be process upon shipping quote confirmation.
Duties, Taxes, Customs & Other Fees
International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.
Thee Hair Vault is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.
Refund of Returned Package
In the case that a package is refused and shipped back to Thee Hair Vault, if the items are received in the same condition as sent to the receiver, we will refund the customer for the the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to Thee Hair Vault by the carrier will be deducted from the refund amount.
How will I know when my order ships?
Tracking information will be sent via e-mail upon the order's shipment.