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REFUNDS + EXCHANGES + SCHEDULED PICK UP

 FINAL SALE

Your satisfaction is our #1 priority.

Refund Policy

At Thee Hair Vault, all sales are final and we do not offer refunds. However, in the rare event that you receive an incorrect item or do not receive a item in your order, we will gladly issue a store credit in the form of a gift card. Your satisfaction is important to us, and we are committed to resolving any issues promptly and professionally.

We do offer exchanges on items that are unopened and unused. Customers are responsible for all shipping and handling costs associated with the exchange process.

 

 If items are sent back to our facility and  your tracking information displays, "insufficient address, address unknown, no such address," etc. this is due to an error on the customer's end, If you would like your order reshipped you will be required  to repay for shipping of $10 USD. Please include order number!!!

Via Paypal -Theehairvault@gmail.com

CashApp- $jazelduh

Apple Pay-2029973180

SCHEDULED PICK UPS

In the event you want to place a order for pick we offer a discount code so your not charged for shipping

Please contact us to schedule your pick up 

CODE:FREEPICKUP

Please note if this code is used your order will NOT be shipped it will be held for PICK UP

We also offer UBER PACKAGE for local delivery you are responsible for uber fees with this option

 

You have 2 weeks (14 days) after purchasing item(s) for pick to come and retrieve your order before it is restocked without a refund. 

We love all our customers but we cannot hold merchandise past 2 weeks. 

You can contact us by sending a message through email thv.customerservice20@gmail.com or TEXT us at 2029973180 on the Contact Us page.

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